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Payment Policy:

I accept all major credit cards through Paypal. Please note that you do not have to be registered with Paypal to make a payment through them.

All prices listed in this website are in US Dollar.

Once an order has been placed, you will be routed to PayPal to make your payment. Even if you do not have a PayPal account, you can still make payment using credit card. 

Merchandise will only be shipped once payment has been received in full. 


Local Bank Transfer:

For residents in Singapore, I do accept Local Bank Transfer to OCBC bank account. Prices will be converted to Singapore dollar and I will let you know the amount to transfer to my account.

To order, simple contact me to let me know which products you are interested in, and once I have received your payment, items can be mailed to you.

 

For local buyers, I do not do meet ups. All items will be mailed unless you are willing to pick them up at my residence.


Shipping (Worldwide):

I take extra care to package them before sending so as to reduce handling mishaps by the postal service. I ship worldwide.

All Shipping starts at US$6.50. Each additional item will be US$1.20 to ship. I ship via Singapore Post, and I use Registered Mail. What this means is that all packages are registered with a tracking number and I will email you with the tracking number once the item has been sent out. You can start tracking the item at http://www.singpost.com.sg/ra/ra_article_status.asp

 

Though it is possible to track packages (ONLY for certain countries) using the buyer's country postal website, however I realized that the information is often not updated on the other end. So, while I can provide proof of shipment on my end, I cannot be responsible for packages once shipped internationally.


Please ensure that you provide the correct shipping address to me and note that all duties or import taxes are the buyer's responsibility. No refunds will be made due to buyer providing incorrect shipping address.

 

If buyer chooses to opt for cheaper shipping rates (shipping without registered tracking number), no refunds will be made for packages lost in transit.

 

Insurance:

For items above value of US$100, I do encourage you to use EMS shipping as it is safest. Please contact me if you would like this shipping option.


Returns:

I want you to have a wonderful experience with my creations. Because I’m the creator of all the pieces you see in my website (except for miniature books and supplies), these miniature creations are my labor of love, and much effort has been poured into each piece. I do my best to describe each creation. Because of this and the nature of my business, all sales are final and non-refundable. Please feel free to ask as many questions as you like prior to your purchase.


Customizations:

If you see something you like in my shop, but for some reason, the colours are not what you are looking for, you can contact me with your preferred colour scheme. I will be happy to modify it to your liking. Depending on complexity of project and current waiting list, I can give you a rough estimation of waiting time. 

If you like something that has been sold, you can contact me as well. I will be happy to create it for you provided that I still have the same materials that I used. If not, I will always come back to you with alternatives.


Copyrights:

No part of this website, text, images and photographs may be reproduced or used in any form without written permission from Pei Li’s Miniatures. Reselling on eBay is prohibited.

 

 

Thank you for taking the time to review my policies page!

Sincerely,