Payment Policy:

I accept all major credit cards through Paypal. Please note that you do not have to be registered with Paypal to make a payment through them.

All prices listed in this website are in US Dollar.

Once an order has been placed, you will be routed to PayPal to make your payment. Even if you do not have a PayPal account, you can still make payment using credit card. 

Merchandise will only be shipped once payment has been received in full. 

 

 

 

 

 

 

Local Bank Transfer:

For residents in Singapore, I do accept Local Bank Transfer to OCBC bank account. Prices will be converted to Singapore dollar and I will let you know the amount to transfer to my account.

To order, simple contact me to let me know which products you are interested in, and once I have received your payment, items can be mailed to you.

 

For local buyers, I do not do meet ups. All items will be mailed unless you are willing to pick them up at my residence.

 

 

 

 

 

 

Shipping (Worldwide):

All packages are mailed using Singapore registered mail by default. It comes with LIMITED tracking capabilities for some countries, however, the post office can contact your country's post office to track down the package via email should your package be delayed beyond the waiting timeline. However please kindly note that different Postal Administrations have varying degree of service response, the Universal Postal Regulation allows countries up to 2 months to reply to any enquiry.

If you require detailed tracking status or need quicker shipping options, please contact me before purchasing, so that I can let you know the upgrade costs to FedEx shipping option.

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Update on packages to Canada since Nov 2016:
Small packets sent internationally can take up to 2-4 months to arrive, and this does not include time spent in customs so please note that packages could just be delayed in customs. As such, I can no longer use regular airmail to Canada. Only FedEx. 

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23 Dec 2016
Netherlands – Registered Article Item

The designated operator of Netherlands, PostNL, has informed that effective 1 January 2017, PostNL will not be providing online tracking and delivery information for Registered Articles. As a result, tracking information on SingPost website is only available up to the point of departure in Singapore.

Please note that under the international postal agreement, PostNL may take up to 60 days to reply to SingPost.

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As of Dec 2016, I am also able to offer Fedex International Shipping. Please contact me if you wish to receive your products faster and more securely. 

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Please note that all packages are shipped from Singapore. Therefore, international shipping typically takes 6-9 weeks. Again, if you want faster shipping option, please contact me for FedEx rates. Thank you for your patience!

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Please ensure that you provide correct shipping address when you make the purchase. Not that all duties and import taxes are the buyer's responsibility. No refunds are made due to buyer providing incorrect shipping address. 

 

Insurance:

For items above value of US$100, I do encourage you to use EMS shipping or FedEx shipping option as it is safest. Please contact me if you would like this shipping option.

 

Returns:

I want you to have a wonderful experience with my creations. Because I’m the creator of all the pieces you see in my website (except for miniature books and supplies), these miniature creations are my labor of love, and much effort has been poured into each piece. I do my best to describe each creation. Because of this and the nature of my business, all sales are final and non-refundable. Please feel free to ask as many questions as you like prior to your purchase.

 

 

 

 

 

Customizations:

If you see something you like in my shop, but for some reason, the colours are not what you are looking for, you can contact me with your preferred colour scheme. I will be happy to modify it to your liking. Depending on complexity of project and current waiting list, I can give you a rough estimation of waiting time. 

If you like something that has been sold, you can contact me as well. I will be happy to create it for you provided that I still have the same materials that I used. If not, I will always come back to you with alternatives.

 

 

 

 

 

Copyrights:

No part of this website, text, images and photographs may be reproduced or used in any form without written permission from Pei Li’s Miniatures. Reselling on eBay is prohibited.

 

 

Thank you for taking the time to review my policies page!

Sincerely,

 

 

 

 

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